Legal

Complaints Book

Personal Information of the Person Filing the Complaint

General Information

Details of the Complaint

*COMPLAINT: Disagreement related to products or services

*GRIEVANCE: Disagreement not related to products or services, or discomfort or dissatisfaction regarding customer service

  • Servicios Médicos Odontológicos MM S.A.C, identified with RUC 20554143513 declares that the processing of your personal data on this portal aims to properly manage your complaint or grievance in accordance with the legal provisions on the matter.
  • Servicios Médicos Odontológicos MM S.A.C declares that your personal data will be stored in our Customer Personal Data Bank for the time necessary to address your complaint or grievance.
  • You can find more information about data processing in our Privacy Policy.
  • Servicios Médicos Odontológicos MM S.A.C declares that to exercise your rights, you can submit your request to the email address: registro@odontologists.com
  • Filing a complaint does not prevent you from seeking other dispute resolution avenues nor is it a prerequisite to file a complaint with INDECOPI.
  • The provider must respond to the complaint within a maximum period of thirty (30) calendar days, which may be extended for an additional thirty (30) days, upon prior communication to the consumer.
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